Biome

Biome adheres to the Australian Consumer Law for consumer guarantees and returns.  If you believe a product is faulty, please contact the store from which y...

Online purchases can be dropped in to a store. Please also make sure that you have completed a digital returns form (here), but the refund will only be proc...

We do not offer exchange on online orders but you are most welcome to return the item to us and place another order. 

Make sure that the item that you would like to return meets our returns criteria. We have partnered with Australia Post to make returning an item as eas...

We do not cover postage unless the item is faulty.  If you believe an item is faulty – please contact our team shop@biome.com.au