Biome

SHIPPING AND DELIVERY 8

• What are your Postage costs?
• Can I have my order Express Posted?
• How long will it take to receive my order?
• I have made a mistake with my address. Can I change it?
• What materials do you use to package online orders?

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GENERAL 1

• How do you pronounce Biome?

TRACK MY ORDER 1

• Has my order been shipped?

CONTACT US 9

• NEW PRODUCT SUBMISSIONS
• MEDIA
• COMMUNITY PARTNERSHIPS, DONATIONS
• EMPLOYMENT
• Where are the Biome stores located?

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ORDER 11

• How do I contact Biome about my order?
• How do I know that Biome has received my order?
• Can I add to my order after it has been placed?
• What happens if you are out of stock of an item that I have ordered?
• My order is a gift – do you include an invoice?

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RETURNS / EXCHANGES 3

• How do I return an item?
• Can i return an item to you for an exchange?
• Can I return an item from an online order to one of your stores?

STORES 1

• Will I find all products that I see online in your stores?

VOUCHERS / PROMOTIONS 7

• Do you have a newsletter?
• How do I find out about your sales/promotions?
• How do I apply my promotional code/gift voucher/Biome rewards voucher?
• Help! My Voucher code wont work!
• I forgot to apply my discount code. Can you refund me?

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BIOME ACCOUNT 6

• How do I create an account?
• I have forgotten my password. How do I reset?
• I need to update my account details
• How do I redeem/ convert points and apply at checkout?
• How do I leave a product review?

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PRIVACY 1

• Where can I view your privacy policy/ terms and conditions?

BIOME SUBSCRIPTION BOXES 2

• When will I receive my Biome box?
• I need to change my delivery address for my subscription box. How can I do this?

PRODUCTS 7

• Do your products contain palm oil?
• Where can I read about your strict standards?
• Do you offer wholesale?
• Can I get my branding on your products?
• Do you have slow fashion items in store?

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RETURNS 5

• What is Biome’s return policy?
• Can I return an online purchase to a Biome store?
• Does biome offer exchanges?
• How do I return an item?
• Who covers the return cost if I want to return an item?

Frequently Asked Questions 13

• My latch is not working! What can I do to fix this?
• What is the warranty policy on Planetbox items?
• What is the difference between the Rover, Launch and Shuttle Planetbox lunch boxes?
• Are Planetbox lunch boxes leakproof?
• What is the recommended age for PlanetBox?

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Blog Posts 23

• 6 Things to Know About Using Clove Oil for Mould Removal
• Go ‘No Poo’ or ‘Low Poo’ – Ditch Shampoo Bottle Waste & Save Money!
• 4 Ways Diatomaceous Earth Can Help Improve Gut Health
• Why Oxygen Bleach is Better Than Chlorine Bleach & How to Use it For Cleaning.
• Freezing Food in Glass – Why We Love It, What You Can Freeze, & Tips

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