By taking care of your PlanetBox products, you can expect years of dependable service. PlanetBox warrants PlanetBox stainless steel products to be free from defects in material or workmanship for a period of 5 years from the date of original purchase. Other PlanetBox products (Soft goods, Magnets, Lids, Caps, Seals and glass dish) are to be free from defects in material or workmanship for a period of 1 year from the date of original purchase.
Any problem that is caused by abuse or negligence is not covered. Normal wear and color fading/scratching are not covered. Scuffing, scratching, staining, and small tears are considered normal wear and are not grounds for a warranty replacement. Breakage that results from dropping the Satellite Dish is not grounds for a warranty replacement. PlanetBox’s sole obligation under this warranty and any implied warranty is limited to replacement or refund (if purchased within 90 days) of any component that fails to conform to this warranty.
If you believe your Planetbox item is covered by warranty, please email a photo of the issue along with your order number through to shop@biome.com.au.