Biome adheres to the Australian Consumer Law for consumer guarantees and returns. If you believe a product is faulty, please contact the store from which you purchased the product, or online customer service if you purchased online.
For change of mind, items must be in a saleable condition, unused, and unopened in original packaging.
Exceptions: these items can not be returned for change of mind (we are happy to help you make the right decision first time):
Skin, body, hair and tooth care
Razors
Makeup
Food items
Jewellery
Underwear
Special order items such as water purifiers
'Final Sale' items - items marked 'Final Sale' can not be returned, exchanged or refunded, unless they are found to have a genuine fault.
Please retain your printed or emailed receipt as proof of purchase should you require a refund, exchange or credit within 45 days.