Biome adheres to the Australian Consumer Law for consumer guarantees and returns.  If you believe a product is faulty, please contact the store from which you purchased the product, or online customer service if you purchased online. 

For change of mind, items must be in a saleable condition, unused, and unopened in original packaging. 

Exceptions: these items can not be returned for change of mind (we are happy to help you make the right decision first time):

Skin, body, hair and tooth care
Razors
Makeup
Food items
Jewellery
Underwear
Special order items such as water purifiers   


'Final Sale' items - items marked 'Final Sale' can not be returned, exchanged or refunded, unless they are found to have a genuine fault.

Please retain your printed or emailed receipt as proof of purchase should you require a refund, exchange or credit within 45 days.