Online purchases can be dropped in to a store. Please also make sure that you have completed a digital returns form (here), but the refund will only be processed once the items have arrived back with our online customer service team. Please note that your refund may take up to 5 days to process from the time of drop off.
It may be possible to exchange some items in store should the store have the similar items available. Please be ready with your online invoice as proof of purchase.
If you paid online with Afterpay or Zippay and are returning to store: these refunds/exchanges can only be processed via our online office. You can drop the items in to a store, but the refund will not be processed until our online team has assessed the return.