SHIPPING AND DELIVERY

What are your Postage costs?
You can find our delivery charges here.
Thu, 6 Aug, 2020 at 12:03 PM
Can I have my order Express Posted?
Yes. Simply select the Express Service at checkout. Express Post is $12.95 and free shipping does not apply. If an order is placed by 12 noon (Brisbane...
Thu, 6 Aug, 2020 at 12:04 PM
How long will it take to receive my order?
We aim to ship your order within 1-2 working days from Brisbane*. Our estimated delivery times from when an order is placed are: Metropolitan Melbourne, S...
Thu, 6 Aug, 2020 at 12:09 PM
I have made a mistake with my address. Can I change it?
We cannot make any changes after your order has been finalized. Once your order has shipped you will receive tracking information from Australia post and a ...
Thu, 6 Aug, 2020 at 12:10 PM
What materials do you use to package online orders?
We use environmentally-responsible packaging and recycle all packaging materials that are sent to us. We use recycled shredded cardboard to protect your pro...
Thu, 6 Aug, 2020 at 12:12 PM
My parcel has not arrived. What should I do?
Please check the tracking for your order: you can find the tracking details in the Shipped email from Biome, or, log in to your Account to find the trackin...
Thu, 6 Aug, 2020 at 12:13 PM
What is Safe Drop / why has my order not been safe dropped?
Safe drop is when Australia Post leaves your parcel in a safe spot at your premises*. If you are happy for your order to be Safe Dropped please tick the bo...
Thu, 6 Aug, 2020 at 12:14 PM
Can I pick my order up from your warehouse?
Yes. Simply choose ‘Click and Collect’ and select ‘Milton’ as your collection point. A member of our team will contact you as soon as your order is ready to...
Thu, 6 Aug, 2020 at 12:14 PM