Please check the tracking for your order: you can find the tracking details in the Shipped email from Biome, or, log in to your Account to find the tracking details in one handy spot.
If your parcel has not arrived as indicated please check the following before contacting us. Thoroughly check around the front and sides of your property. Please check with other people at your premises and also see if you have received any correspondence (email, SMS or collection slip) from Australia Post to advise that it has been delivered to your local Post Office.
Should these steps not resolve your issue or if your order is missing in transit, please send us an email with your order details to: shop@biome.com.au. We can launch a missing parcel investigation with Australia post. Please note this can take up to 10 business days.
If you provide authority to leave for your order please note that we cannot accept responsibility if your parcel is lost or stolen after delivery has been made.