Firstly - You may like to refer to the product and care instructions. If you still believe your item is faulty - Please send an email with your order details to shop@biome.com.au which outlines the issue. We require that you please attach a photo/ video that highlights the issue and our team will assess for you.
Purchased In Store - Biome adheres to the Australian Consumer Law for consumer guarantees and returns. If you believe a product is faulty, please contact the store from which you purchased the product.