Biome
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Knowledge base
SHIPPING AND DELIVERY
SHIPPING AND DELIVERY
8
What are your Postage costs?
Can I have my order Express Posted?
How long will it take to receive my order?
I have made a mistake with my address. Can I change it?
What materials do you use to package online orders?
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GENERAL
1
How do you pronounce Biome?
Tracking
TRACK MY ORDER
1
Has my order been shipped?
CONTACT US
CONTACT US
9
NEW PRODUCT SUBMISSIONS
MEDIA
COMMUNITY PARTNERSHIPS, DONATIONS
EMPLOYMENT
Where are the Biome stores located?
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ORDERS
ORDER
11
How do I contact Biome about my order?
How do I know that Biome has received my order?
Can I add to my order after it has been placed?
What happens if you are out of stock of an item that I have ordered?
My order is a gift – do you include an invoice?
View all 11
RETURNS / EXCHANGES
3
How do I return an item?
Can i return an item to you for an exchange?
Can I return an item from an online order to one of your stores?
STORES
STORES
1
Will I find all products that I see online in your stores?
BIOME ACCOUNT / MEMBERS
VOUCHERS / PROMOTIONS
7
Do you have a newsletter?
How do I find out about your sales/promotions?
How do I apply my promotional code/gift voucher/Biome rewards voucher?
Help! My Voucher code wont work!
I forgot to apply my discount code. Can you refund me?
View all 7
BIOME ACCOUNT
6
How do I create an account?
I have forgotten my password. How do I reset?
I need to update my account details
How do I redeem/ convert points and apply at checkout?
How do I leave a product review?
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PRIVACY
1
Where can I view your privacy policy/ terms and conditions?
PRODUCTS
BIOME SUBSCRIPTION BOXES
2
When will I receive my Biome box?
I need to change my delivery address for my subscription box. How can I do this?
PRODUCTS
7
Do your products contain palm oil?
Where can I read about your strict standards?
Do you offer wholesale?
Can I get my branding on your products?
Do you have slow fashion items in store?
View all 7
BIOME
RETURNS
5
What is Biome’s return policy?
Can I return an online purchase to a Biome store?
Does biome offer exchanges?
How do I return an item?
Who covers the return cost if I want to return an item?
Planetbox
Frequently Asked Questions
13
My latch is not working! What can I do to fix this?
What is the warranty policy on Planetbox items?
What is the difference between the Rover, Launch and Shuttle Planetbox lunch boxes?
Are Planetbox lunch boxes leakproof?
What is the recommended age for PlanetBox?
View all 13
BLOG
Blog Posts
23
6 Things to Know About Using Clove Oil for Mould Removal
Go ‘No Poo’ or ‘Low Poo’ – Ditch Shampoo Bottle Waste & Save Money!
4 Ways Diatomaceous Earth Can Help Improve Gut Health
Why Oxygen Bleach is Better Than Chlorine Bleach & How to Use it For Cleaning.
Freezing Food in Glass – Why We Love It, What You Can Freeze, & Tips
View all 23